Welcome to Framlingham Medical Practice
"Striving to deliver outstanding service every day"
Please be aware all incoming and outgoing calls are recorded for training and monitoring purposes.
SELF-CARE REMINDER FOR HAYFEVER (Seasonal Allergic Rhinitis) June 2022
We are aware that many of our patients are currently suffering debilitating hayfever and how miserable this is for sufferers. The majority of medications can be purchased from a pharmacy including some that were previously on prescription only. It is very unlikely our clinicians will be able to provide anything additional so we would be grateful if you would consult with your local pharmacist prior to booking an appointment at the Practice.
In May 2022......
The Practice received 7,312 inbound calls
The average queue time was 4m 3s
The main pressure on phone lines was on
Mondays, Tuesdays, Thursdays and Fridays 8am - 10am
From 6th December the Practice is running a new system to try and meet the significant increase in demand. If you need to be seen within the next 48 hours you will be given the choice of a timed telephone or face to face appointment with a healthcare professional working with our new 'On the Day' Team. If you wish to see a GP or named member of the clinical staff you can still choose to book a routine appointment which may be approximately 2-3 weeks ahead. You still have the option of completing an e-consult online via our website.
Modern Slavery Awareness Week 27th June
Modern Slavery is an umbrella term used when someone is made to do something they don’t want to do and another person gains from this. It affects thousands of people in the UK and is happening right now.
You can call UK Modern Slavery & Exploitation helpline on 0800 0121 700. It is free, confidential, open 24 hours and available in 200 languages.
Cervical Screening Project
Cervical Screening Awareness
Getting started: https://www.nhs.uk/nhs-app/nhs-app-help-and-support/getting-started-with-the-nhs-app/
To use our online service to book appointments, order medication and access your coded medical record please click on the link below. Please note you must have registered with reception to use these services.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Opportunities at the Surgery
Please look on our staff vacancies page (on the toolbar below)
(Site updated 30/06/2022)