Welcome to Framlingham Medical Practice
"Striving to deliver outstanding service every day"
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
If you have symptoms associated with coronavirus including a new continuous cough and/or a high temperature (over 37.8) please stay at home for 7 days. DO NOT book a GP appointment or attend the Practice. If you live with other people they should stay at home for at least 14 days to avoid spreading the infection. If your symptoms are serious or getting worse NHS 111 has an online coronavirus service that will tell you if you need further medical help. Only call 111 direct if you are advised to do so by the online service or cannot get online. For the latest advice please visit www.nhs.uk/coronavirus.
High Risk (Shielded) Patients
Please note the surgery cannot add patients to the High Risk (Shielded) Patients list. NHS England produces this list centrally. We would be grateful if you would not contact the surgery with these requests, or for requests for letters relating to isolation, at this busy time, as we are unable to help.
Please note the surgery will be closed for lunch from 12:30 - 13:30 for the time being.
Temporary Change to Booking Appointments
To reduce your chances of catching COVID-19 and reduce pressure on the Practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Temporary Notice - Repeat Prescription Ordering
To reduce the risk of spreading Coronavirus to our patients and staff, we regret that we cannot, until further notice, accept PAPER repeart prescription requests. You can order your new prescription in one of the following ways;
ONLINE via the surgery website (you must have registered for online services with our Reception team) Please specifiy Earl Soham Delivery if you require delivery to this site.
Using the NHS app (available on iOS or Andriod)
TELEPHONE - call 01728 723957 (Framlingham) or 01728 684153 (Earl Soham) and speak to a member of the Dispensary Team. Please only call this number if you are unable to contact us via any of the above methods. We thank you for your understanding during this difficult time.
Pharmacy2U is NOT your local pharmacy and has nothing to do with us - click here for more information.
Seasonal Flu Vaccinations
We are now taking bookings for flu vaccinations. Please contact reception to arrange an appointment if you are eligible for a flu jab.
You are eligible for a flu vaccination if:
- You are age 65 years or over
- You are pregnant
- You have a chronic disease problem such as Asthma, Diabetes, Heart, Kidney or Liver Disease, or COPD
- You have a chronic neurological disease or immunosuppression
- You are the main carer for an elderly or disabled person
To use our online service to book appointments, order medication and access your coded medical record please click on the link below. Please note you must have registered with reception to use these services.
Call recording has been introduced for all incoming and outgoing calls. This will be a great assistance for monitoring the quality of calls and for training purposes.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
All patients at our surgery have a named GP (usual GP) who is responsible for a patient's overall care at the Practice. If you would like to know who your named GP is, please ask during your next consultation or at reception. This will not affect patients' care and you can see any member of the clinical team of your choice.
The named GP will take lead responsibility for the co-ordination of all services and ensure their delivery where required.
(Site updated 02/04/2020)